FAQ

When Will my Assignment be Ready?

The client is the sole determiner of when they need their paper delivered. Simply put, you are asked to provide a deadline for your work. Our writers will diligently handle your task within the set deadline and deliver on time.

Can I request drafts before the deadline?

Sure. You can request drafts to check the writer’s progress. In fact, we have a progressive delivery plan, especially for big orders such as a thesis. Under this policy, you can receive the assignment parts by parts.

What if I need changes before making payment?

Before you make the payment, we give you a chance to review the paper quality. This means that you can determine whether the assignment meets your expectations and requirements. If you notice any mistake, do not hesitate to request changes. We provide unlimited revisions until the client is completely satisfied.

Can I communicate with the writer directly?

You can communicate with writers to find out if their approach is suitable for your task. Similarly, you can communicate with the selected writer throughout the writing process. This means you can ask questions, guide the writer and raise concerns regarding the assignment.

Do you guarantee a top grade?

We have a reputation for providing tip-top academic writing service, and we hope to maintain it that way. Our professional essay writers do their best to provide exceptional quality papers. In fact, you will only be required to pay once you are satisfied with the quality. On your part as a student, you should provide the writer with as much details as possible. It will be much easier for the student to meet your expectation if they have a clear picture of the required essay structure. That said, most clients core an A grade.

How do I send case study materials, notes, and work plans to the writer?

Uploading additional features in our platform is seamless. Simply add reading material, outlines at the initial stage of filling in the order form.

How will I receive the paper?

A complete order will be sent to you after making payment in word or pdf format. Simply click the download button on your preferred format in the personal order pages. Download the paper and save the file on your PC.

Do you offer editing services?

Yes, our goal is to help students submit foolproof papers. If you need a new pair of eyes to look through your paper, Galaxy Grades is your go-to service provider. Our highly skilled and seasoned editors go through your assignment sentence by sentence, ensuring the grammar, spelling, and sentence structure is excellent. They also correct syntax and formatting issues.

How do I modify the initial instructions?

It is possible to change the order details while it is still in the bid stage. This means you can include additional materials, modify the number of pages and paper instructions. However, you can’t change the order requirements if a writer is already assigned the paper. Generally, once the order is assigned, the writer will proceed with initial instructions. However, you can engage our writer via chat to inquire if progress is at an advanced stage.

What do you mean by saying Customer Care?

Our customer care is a professional crew that is ready to assist you with any trouble or questions experienced. We have an online chat, Skype, WhatsApp, Facebook, Telephone number, and regular email to meet the needs of the pickiest of customers. All of these services work 24 hours a day, seven days a week.

Is your service confidential?

Our service is 100% confidential. We do not disclose your personal information or identity to writers or third parties. For personal statements, we will require your confirmation before we disclose your information to writers.

Is it safe to make payment through your site?

There are numerous ways to make payments on our platform. We accept Maestro, Visa, Mastercard, and Paypal. Our gateway payment systems are highly secured and safe.

How do I know you aren’t a scam?

We understand customers worry about working with unscrupulous writing agencies. Galaxy Grade is a reputable company with experience in providing top-notch writing services. We protect your funds and personal information using a secure system. Still not convinced? Check out top reviews from previous customers.

Do you provide PhD dissertation services?

Galaxy Grades is a one-stop-shop for all academic writing services. We provide master’s thesis papers and PhD dissertation services. Our Dissertation writers are PhD holders from top institutions. Past clients have excelled after ordering from us.

Can I request a refund?

Our objective is to provide exemplary service that will appeal to students(clients) and the professor. However, if the student is not satisfied with the quality, we gladly offer unlimited revisions until they are satisfied. However, if the quality is not satisfactory after revisions, we are happy to give a refund.

Will My college know I contacted you?

There is no way that your university or professor will know you have used our writing services. While there is nothing clandestine about our service, we keep clients’ information confidential and private.